As you implement your 2002 Profit Plans, are the cash resources sufficient to fund it now? Is your working capital being hampered by outstanding debtors? When was the last time you checked on the management of your debtor amounts and days outstanding? Have they blown out? Are the people responsible for this adequately resourced and up to date with the necessary privacy legislation and customer service techniques.
Is it receiving disciplined attention? Check into these factors and if you can improve them, you will be surprised how quickly it improves your cashflow!